Working at Highcroft Care Home
13-15, London, E17 3BG
Operated by Richan Care Limited
23 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Staff feel supported by an approachable manager and medicines are managed well, but unclear staff retention and basic activities hold it back."
Safety & Risk
8/10
✓
Medicines were overall managed well. Staff had training in the administration of medicines... The Medicine Administration Records (MARs) we looked at had no unexplained gaps.
Staff Culture
7/10
✓
Staff spoke positively about working at the home. They told us they were able to talk openly with the management team.
Staffing Levels
6/10
✓
There was enough staff on duty to meet people's needs.
Training & Dev
7/10
✓
Staff had completed a range of relevant training for their job roles... specialist areas such as end of life care, pressure area care and dementia awareness.
Management
8/10
✓
Staff said they enjoyed working at the home and the manager was very supportive and approachable.
Programmes
6/10
✓
We observed different activities going on throughout the day. This included tabletop activities, listening to music, watching Little House on the Prairie on the cinema screen and a 'Doll' therapy activity.
Points to consider
Staffing levels are enough to meet needs, but no details on staff staying long-term or low agency use.
Service rota records showed there was enough staff on duty to meet people's needs. We observed people were not waiting for support and staff were not rushed when supporting people.
Activities offer some variety with a coordinator like doll therapy and gardening, but no specialist named programmes or strong community partnerships.
We observed different activities going on throughout the day. This included tabletop activities, listening to music... and a 'Doll' therapy activity.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews