Working at Highcliffe Care Centre
Whitchurch Road, Sunderland, SR5 5SX
Operated by Highcliffe Care Centre Limited
60 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.1/10
Key Finding
"A positive culture where staff feel valued and strong infection control practices, although adequate staffing lacks stable teams and training is standard."
Safety & Risk
8/10
✓
Staff had undertaken training in Infection prevention and control (IPC) as well as putting on and taking off PPE. There were dedicated Infection control champions in the home who assisted with regular IPC audits and observed staff to ensure they were competent in IPC practices.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: There was a positive culture where staff and management took pride in the care and support that they provided. Staff told us they were listened to and it was a good place to work.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: There were enough staff deployed to support people safely. People and relatives told us that there were enough staff available.
Training & Dev
5/10
!
Per 2019 comprehensive inspection: Staff received training to ensure they had the skills and knowledge to carry out their roles and meet people's needs. New staff completed an induction before working as a permanent member of staff.
Management
6/10
✓
Per 2019 comprehensive inspection: Staff and people said they were supported. They were positive about the manager. They all told us the manager was approachable and they were listened to.
Programmes
6/10
✓
Per 2019 comprehensive inspection: An activities co-ordinator was available each day and staff also provided activities for people. People had access to a range of group activities such as games and exercise classes along with entertainment and external trips.
Points to consider
Staffing is adequate but nothing special, no evidence of stable teams or minimal agency use.
There were enough staff deployed to support people safely. People and relatives told us that there were enough staff available.
Only standard training and induction, no specialist courses or funded qualifications.
Staff received training to ensure they had the skills and knowledge to carry out their roles and meet people's needs. New staff completed an induction before working as a permanent member of staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews