Working at Highbury Residential Home
38 Mountsorrel Lane, Loughborough, LE12 7NF
Operated by Hawthorne Care Limited
27 bedsResidential homesSupported living
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Supportive management and positive team culture make staff feel valued, but medicines records like missing body maps and adequate activities hold it back."
Safety & Risk
5/10
!
We found some records and processes to ensure medicines were administered safely were not in place. For example, a person who required staff to apply medicine patches directly to the skin did not have a transdermal patch body map in place.
Staff Culture
8/10
✓
Staff described a culture that was respectful of diversity and created positive teamwork. They told us the registered manager was supportive and approachable.
Staffing Levels
6/10
✓
We reviewed rotas between March 2025 and May 2025. We found appropriate staffing levels and skill mix was in place to ensure consistency of support and safe care.
Training & Dev
7/10
✓
The registered manager had introduced an in-house bespoke training programme specifically for senior staff, which focused on up-skilling and developing existing knowledge.
Management
8/10
✓
Staff told us the registered manager was supportive and approachable and always supporting the team to develop their skills and knowledge.
Programmes
6/10
✓
Activities were available for people to join in throughout the week if they wished to. There were leaflets in the foyer informing relatives of an upcoming Father’s Day BBQ being held at the home.
Points to consider
Some medication records were missing key details like body maps and opened dates on bottles, so you might deal with unclear instructions when giving meds.
a person who required staff to apply medicine patches directly to the skin did not have a transdermal patch body map in place. Oral liquid medicines did not always have an opened date recorded on the bottle
Staffing is adequate but nothing special, with no details on low agency use or high staff retention to make shifts more stable.
We found appropriate staffing levels and skill mix was in place to ensure consistency of support and safe care.
Activities are regular with some variety like cooking and outings but no specialist programmes or coordinator to make the job more creative.
They do all sorts, cooking, they made pizzas not long-ago [Name] really enjoyed that. And the music, they love the music. There is a Facebook page for the home, and they share photos of all the activities and outings they arrange.
AI Generated
CQC Inspection Overview
CQC Inspection
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews