Working at Highbury House Mental Health Unit
Parkfield Road, Stourbridge, DY8 1HB
Operated by Rushcliffe Care Limited
20 bedsNursing homesRehabilitation (illness/injury)
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.4/10
Key Finding
"Staff feel supported by management with good training and a positive team culture, but safety risks and medicines management issues need attention."
Safety & Risk
4/10
!
Potential risks to some people had not always been considered and assessed to mitigate the potential impact to people. Fluid monitoring was not always consistent. Some people's medicines records were not in place or updated.
Staff Culture
6/10
✓
A staff member said, “I have all the training I need for my role and regular supervision; we all work well as a team. The management team are approachable and supportive, it is a great place to work.”
Staffing Levels
5/10
!
People told us there was enough staff on duty to meet their needs. Staff and leaders felt there were enough staff available to meet people’s needs.
Training & Dev
6/10
✓
We reviewed the training matrix, and this confirmed staff training was up to date. This included core training and training that was specific to people’s individual needs.
Management
6/10
✓
Staff told us they felt supported and listened to by the registered manager and the management team. Staff felt involved in the running of the service and were able to share any ideas, or concerns in meetings, supervisions, or when the need arose. Staff felt valued.
Programmes
5/10
!
The home employed an activities staff member to support with therapeutic activities, and we saw them working with groups of people engaging in various activities.
Points to consider
Risk plans miss some past risks, fluid intake checks are inconsistent, and medication guidance is sometimes missing or outdated.
Potential risks to some people had not always been considered and assessed to mitigate the potential impact to people. Fluid monitoring was not always consistent to reduce the risks to people. Some people's medicines records were not in place or updated to ensure staff had the required guidance to follow.
Staff numbers are enough but the planning tool overlooks mental health and emotional needs.
However, the dependency tool did not consider people’s mental health and emotional needs and the impact this may have on the staffing requirement.
An activities worker runs basic group sessions but nothing special or creative to vary the workday.
The home employed an activities staff member to support with therapeutic activities, and we saw them working with groups of people engaging in various activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2024
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews