Working at Highbury House
36 Aston Road, Shrewsbury, SY4 5BA
Operated by Achieve Together Limited
9 bedsResidential homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.4/10
Key Finding
"Stable staffing with low agency use and supportive management culture, but governance and oversight gaps from the new manager hold it back."
Safety & Risk
6/10
✓
Incidents and accidents were managed well, lessons learnt shared; people received medicines safely; safeguarding systems in place but slow response to environmental concerns and some gaps in monitoring records.
Staff Culture
6/10
✓
Staff told us they felt supported by the management team. 'The management has been really supportive... The new manager and deputy manager are doing really good things, I'm so happy with that.'
Staffing Levels
6/10
✓
The service had enough staff on duty to support people in line with their care needs... the use of agency staff had reduced significantly and they now had a higher level of permanent staff working in the home.
Training & Dev
5/10
!
People were supported by staff who had received relevant and good quality training in evidence-based practice including positive behaviour support, safeguarding training and STOMP principles.
Management
4/10
!
The manager had recently joined the company and was in the process of registering with us... further improvements were needed to the overall governance of the care and support people received, remained in breach of regulation 17.
Programmes
5/10
!
People told us they were supported to engage in the activities they preferred such as walks to the park, MAKATON choir, place of worship, community access and wellbeing events planned.
Points to consider
New manager still getting up to speed with ongoing gaps in oversight like audits missing care plan issues and maintenance delays.
The manager had only been in post for less than a month... audits had not identified the areas of concern... remained in breach of regulation 17 (Good governance).
Only standard training like safeguarding and behaviour support with no mention of specialist courses or funded qualifications for staff growth.
Staff received safeguarding training... good quality training in evidence-based practice including positive behaviour support and STOMP.
Activities are regular like walks and choir outings but no dedicated coordinator or specialist programmes to make the role more varied.
People told us they were supported to engage in the activities they preferred... walks... MAKATON choir... wellbeing festival planned.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2024
Requires improvement
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews