Working at Highbury Court Flats

People were kept safe from avoidable harm because staff knew them well and understood how to protect them from abuse. Risks to people were appropriately assessed and identified.

People told us there were enough staff available and that care and support was provided by a consistent team of core staff.

Staff said they received appropriate training and support. Training and development of staff was a blend of face-to-face learning and online e-learning. We found high completion rates of training.

The registered manager knew people's needs very well and was visible in the service, approachable and took a genuine interest in what people, staff, family, and other professionals had to say.