Last updated: 9 February 2026
"Staff feel respected and supported with a visible manager and consistent team, but no structured activities programme and only standard training hold it back."
People were kept safe from avoidable harm because staff knew them well and understood how to protect them from abuse. Risks to people were appropriately assessed and identified.
Staff felt respected, supported and valued by the registered manager. Staff were passionate about their roles and spoke highly about people.
People told us there were enough staff available and that care and support was provided by a consistent team of core staff.
Staff said they received appropriate training and support. Training and development of staff was a blend of face-to-face learning and online e-learning. We found high completion rates of training.
The registered manager knew people's needs very well and was visible in the service, approachable and took a genuine interest in what people, staff, family, and other professionals had to say.
Staff routinely sought voluntary work, leisure activities and widening of social circles. One person worked part-time at the providers head office.
No structured activities programme or coordinator, so the role is mostly about helping people access community and do their own leisure things.
Staff routinely sought voluntary work, leisure activities and widening of social circles.
Only standard training programmes with learning disability and autism training still in progress, no specialist qualifications or career development mentioned.
Staff were provided with training awareness in learning disability and autism. However, this course needed to be aligned to the recent changes in legislation.
AI Generated
Last inspected: February 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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