Working at Highbray Residential Care Home
84 Mount Pleasant Road Exeter, Exeter, EX4 7AE
Operated by Mrs Josefa McLeod
3 bedsResidential homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.4/10
Key Finding
"Hands-on leadership builds a warm family culture with solid training, but staffing relies heavily on the manager and family, plus infection control gaps."
Safety & Risk
6/10
✓
2021 targeted inspection: assured on infection prevention testing distancing but no IPC policy or contingency plan, no audits as manager provides all care, IPC training scheduled not yet done.
Staff Culture
8/10
✓
Per 2018 comprehensive inspection: family-like homely atmosphere with warmth and openness, staff patient kind understanding, integrated with family pets and grandchildren, people say 'real warmth... very comforting. Very relaxing'.
Staffing Levels
7/10
✓
Per 2018 comprehensive inspection: registered manager main staff with part-time employed family member support both living on site, sufficient 24 hour cover with additional trained family as needed ensuring continuity, no agency.
Training & Dev
8/10
✓
Per 2018 comprehensive inspection: employs training provider for NVQs and general training, annual mandatory training plus specialist e.g. dementia, hoist, end of life; volunteer staff pursuing higher NVQs.
Management
8/10
✓
Per 2018 comprehensive inspection: registered manager hands-on living on site delivering most care, strong value base promoting open culture, praised as 'fantastic in a gentle unassuming way', 'more than kind', 'open and transparent' by people and relative.
Programmes
6/10
✓
2021/2018 inspections: socialising together, watching baking, garden carol service, minibus community trips planned, walking groups, memory cafe, beauty therapist visits; variety but no dedicated coordinator or named specialist programmes.
Points to consider
Staffing depends mostly on the manager with family backup only, so it could feel stretched if anyone is unavailable.
All care was provided by the registered manager, supported by one other family member as required. Both lived on site.
No activities coordinator or special therapy programmes, so the job has some group activities and outings but stays mostly routine care.
People could choose to participate in a range of activities, both in the home and out in the community. A beauty therapist was visiting one person during the inspection.
No infection control policy, no safety audits, and infection training not finished yet.
There was no written IPC policy or contingency plan, which would be required in an emergency... The registered manager had not completed any audits... had not yet had formal training in infection prevention, although this was scheduled.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews