Working at Highborder Lodge

Medicines were not stored safely, like creams left out where people could reach them and not dated when opened.

We found seven people's topical creams had not been stored appropriately, meaning people could access them inappropriately. Additionally; staff had not always dated these medicines when they had been opened.

Managers' checks did not spot problems like unsafe medicines and missing risk assessments for people.

Audits in relation to medicine management and care plans carried out by assistant managers had not identified concerns we found at this inspection including people's care assessments, topical cream management and the safe storage of medicines.

Staffing is adequate but they use agency workers sometimes because of recruitment challenges.

Although there had been challenges in recruiting staff, there were enough staff to ensure people's care needs were met. The home used agency staff when required to ensure there were safe staffing levels.