Last updated: 10 February 2026
"Strong infection control and supportive management where staff feel valued and empowered, although constant recruitment suggests some staff turnover and basic training."
2023 targeted inspection assured provider was preventing and controlling infections across all eight key areas: preventing spread, supporting residents, safe admissions, effective PPE, responding to risks, hygiene practices, outbreak management, and up-to-date policy.
Per 2020 comprehensive inspection: 'Staff felt supported by the manager and senior care worker. They told us they were able to approach them if they had any concerns and they felt listened to. One staff member said, "I feel more empowered and I know my responsibilities."'
Per 2020 comprehensive inspection: 'Staff told us staffing levels had improved and they had more time to support people. One staff member said, "I feel there are enough staff and I know the provider is constantly recruiting to make sure there is always enough staff."'
Per 2020 comprehensive inspection: 'Staff received an induction before they started to provide care and regularly received training... up to date mandatory training and I have completed other training too such as dementia and diabetes.' Staff received supervisions.
All relatives were complimentary of the registered manager and their approachability if they wished to discuss infection control or visiting measures in place (2023); staff felt supported and listened to by management (per 2020).
Per 2020 comprehensive inspection: 'There was an activities co-ordinator who arranged activities in line with people preferences. Daily activities were planned and displayed... One person said, "I really like the things we do, I do lots of different things."'
Staffing levels are adequate now with enough staff to avoid rushing but bosses are constantly recruiting so there might be some turnover or vacancies.
I feel there are enough staff and I know the provider is constantly recruiting to make sure there is always enough staff. The morale is better now too.
Training covers the basics like mandatory topics and some extras such as dementia care but no specialist qualifications or career development mentioned.
I have received up to date mandatory training and I have completed other training too such as dementia and diabetes.
There is an activities coordinator running daily varied activities but no special therapeutic programmes or innovative partnerships.
There was an activities co-ordinator who arranged activities in line with people preferences. Daily activities were planned and displayed on the noticeboard in the service.
AI Generated
Last inspected: March 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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