Working at High View Residential Unit
84 Thurlow Park Road, London, SE21 8HY
Operated by High View Care Services Limited
7 bedsResidential homes
Workplace Score
5.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.9/10
Key Finding
"Staff feel well supported by proactive management and receive good training for specific needs, but incomplete recruitment checks and poor controlled drugs records are concerns."
Safety & Risk
4/10
!
The receipt and stock balance check of controlled drugs was not recorded in the home's controlled drugs book; staff recruitment practices not always carried out as required.
Staff Culture
6/10
✓
Staff told us, 'The management look after us very well' and 'One thing about him [registered manager], he's very transparent and open.'
Staffing Levels
5/10
!
Staff recruitment practices were not always carried out as required; records showed that staff did not always supply their full employment history, nor were suitable references always obtained.
Training & Dev
7/10
✓
Specific training in relation to areas such as brain injury and substance misuse and addictions was provided to staff so that they were equipped to respond to people's presenting needs; regular supervision was provided.
Management
7/10
✓
Comments about the management of the home were positive, with staff feeling well supported and the registered manager being proactive in making improvements across the service.
Programmes
6/10
✓
People were offered activities across the home, rehabilitation assistants employed to focus on increasing social activities; supported to coffee shop, pool table, but activity timetables required further development.
Points to consider
Recruitment checks were incomplete for some staff, like missing full job history and references.
Records showed that staff did not always supply their full employment history, nor were suitable references always obtained.
Medication records for controlled drugs were not always kept accurately.
The receipt and stock balance check of controlled drugs was not recorded in the home's controlled drugs book.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2019
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
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