Working at High View Care Services Limited
154 Croydon Road, London, SE20 7YZ
Operated by High View Care Services Limited
12 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.1/10
Key Finding
"Staff feel valued in an open culture with strong safety systems and innovative programmes, although staff retention details are unclear."
Safety & Risk
8/10
✓
The service had effective systems for reporting and learning from incidents... investigations were conducted... shared learning... protected from abuse... Medicines... administered... accurately... Regular daily, weekly and monthly medicines audits... individual risk assessments.
Staff Culture
8/10
✓
Staff told us, “We pour our hearts out at team meetings. If we have any worries... the managers always listen and act.” “The registered managers door is always open”... “The management team motivate me... I am so happy to be here.”
Staffing Levels
6/10
✓
We observed there were enough staff deployed throughout the service to meet people’s needs... “There is always plenty of staff around during the day, night and at weekends.” Staff told us staffing levels are good.
Training & Dev
7/10
✓
We saw a training matrix which indicated that staff had completed training in areas such as mental health... acquired brain injury... “I am up to date with all the training... relevant to people’s care needs”... supervision matrix that confirmed staff received regular supervision.
Management
7/10
✓
The registered manager visited the home regularly ‘almost daily’... Staff spoke highly about the management team. “The management team... are very supportive, I can always talk to the managers.”
Programmes
7/10
✓
In-house therapy team... ‘goal program’... neuro rehabilitation coaches... 1-1 sessions each week. These included outings, cooking, yoga, and art therapy... drama... boat trip and to the zoo... community centres and a college.
Points to consider
Staffing levels are good enough to meet needs day and night, but no details on staff retention or minimal agency use.
We observed there were enough staff deployed throughout the service to meet people’s needs when required. People told us there was enough staff... “There is always plenty of staff around during the day, night and at weekends.” Staff told us staffing levels are good.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews