Working at High View

Less than half the shifts are covered by permanent staff, so lots of agency workers who don't always know the residents well.

The service employed less than 50% of the staff necessary to meet people's needs and agency staff often covered shifts to ensure people's safety... high level of agency staffing had impacted on the quality of support people received.

Staff aren't trained properly on handling upset or distressed residents, leading to some risky incidents.

Staff had not received the necessary training in positive behaviour management and did not have the skills to ensure people's safety when they were upset or distressed. This had exposed people to the risk of harm.

Only standard training with gaps in key specialist areas like positive behaviour support.

Staff had received most necessary training from the provider... with the exception of positive behaviour management training... Specific training in the safe use of restrictive practices had not been provided to all staff.