Last updated: 10 February 2026
"Staff feel supported in a positive culture with helpful managers, but unsafe recruitment and no face-to-face manual handling training are concerns."
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events.
Staff spoke positively about working at High Trees Residential Home. They told us they were well supported by colleagues and managers alike and had regular supervision sessions and staff meetings. A staff member said, “The manager is fantastic and very supportive.”
The provider did not always ensure that staff were recruited safely. We checked employment records and found the provider was only requesting 10 years of employment history from new applicants, rather than the full employment history as required by law.
Training records showed staff received comprehensive training including specialist training to meet people’s needs. However, staff had not been provided with face-to-face training for the manual handling of people.
The registered manager was knowledgeable and supportive, helping staff develop in their roles. They treated staff fairly and respected their wellbeing. Staff felt supported to give their feedback.
Observations evidenced people were offered activities throughout the day and were involved in choosing what they would like to do.
New staff application forms only asked for last 10 years work history, not full history as required, so team quality might vary.
the provider was only requesting 10 years of employment history from new applicants, rather than the full employment history as required by law
No hands-on face-to-face manual handling training, so moving residents safely relies on untested skills.
staff had not been provided with face-to-face training for the manual handling of people. This meant their competency in embedding learning into practice had not been assessed and they had not been practically trained to use equipment
Only basic daily activities offered with no coordinator or varied programme, so the role stays mostly routine personal care.
Observations evidenced people were offered activities throughout the day and were involved in choosing what they would like to do.
AI Generated
Last inspected: May 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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