Working at High Pines Residential Home Limited
47 Pigeon Lane, Herne Bay, CT6 7ES
Operated by High Pines Residential Home Limited
27 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.5/10
Key Finding
"Stable long-term staff who know residents well, good training and safety practices, but basic activities without innovation and no career development paths."
Safety & Risk
7/10
✓
Potential risks to people's health, safety and welfare had been assessed. There was guidance in place to mitigate risks. Accidents and incidents had been recorded, analysed. Medicines were managed safely.
Staff Culture
6/10
✓
Staff told us they felt supported and they could speak to the registered manager about any concerns they had. There was an open and transparent culture within the service.
Staffing Levels
7/10
✓
There were sufficient staff to meet people's needs. Staff knew people well and had worked at the service for a long time. Permanent staff covered holidays and sickness.
Training & Dev
7/10
✓
Staff received training appropriate to their role. Staff had attended training... including catheter care. Staff had recently received training in providing oral health care. The registered manager had a training matrix.
Management
6/10
✓
The registered manager had an 'open door' policy. Staff and relatives told us they were happy to go to discuss any issue with them.
Programmes
6/10
✓
There was a leisure therapist... People enjoyed games, quizzes... painting classes, exercise classes and visits from Pets as Therapy dog. Shopping trips were organised... gardening club.
Points to consider
Activities include games, quizzes, pet therapy, gardening and shopping trips run by a new leisure therapist, but no specialist programmes or innovative approaches to make the role more varied.
There was a leisure therapist who had recently started at the service... games, quizzes and looking at magazines... painting classes, exercise classes and visits from Pets as Therapy dog. Shopping trips... gardening club.
Training covers basics and some specialist areas like catheter and oral care with supervisions, but no funded qualifications or career development paths.
Staff received face to face and online training. Staff had attended training by the local clinical commissioning group including catheter care. Staff had recently received training in providing oral health care. Competency assessments had been completed... at their supervisions and appraisals.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews