Working at High Oaks
Rectory Road (Hall Green), Diss, IP22 5UU
Operated by High Oaks Farm Limited
19 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Supportive management and strong team culture, but weekend kitchen staffing shortages and fire safety issues hold it back."
Safety & Risk
6/10
✓
Risk assessments were in place for people... However, we saw there were some areas which increased the risk of the safety of people in the event of a fire. Two bedroom doors had been propped open... and an external fire door failed to close fully.
Staff Culture
7/10
✓
Staff told us they liked working at the home, one staff member said, 'All staff work together as a team and the management team communicate well with us.' We have a very dedicated hard working team.
Staffing Levels
6/10
✓
Staff told us they felt there were enough staff available to care for people living at the service. Health and social care professionals also told us they thought there were enough staff available.
Training & Dev
6/10
✓
Training is continuous, and we are regularly given update courses and information to keep us up to date with procedure. we have had de-escalation training.
Management
7/10
✓
The registered manager was described as supportive and responsive. Staff were positive about the service and the levels of support and training they received.
Programmes
6/10
✓
Per 2018 comprehensive inspection: The service had an activities co-ordinator who talked to people to find out what interested them... arts & crafts, music, street forge (woodwork and computers), shopping trips, and drumming.
Points to consider
Staffing is adequate and enough for needs, but kitchen cover is short at weekends so staff have to manage with pre-made meals.
Information sent to us shows there were enough staff to cover all of these areas except kitchen staff at weekends. The registered manager told us that additional meals were made during the week and frozen or left in the fridge for people at weekends.
Only standard training like updates and de-escalation, no specialist courses or funded qualifications mentioned.
Training is continuous, and we are regularly given update courses and information to keep us up to date with procedure. we have had de-escalation training.
Activities have a coordinator and some variety like arts, music and trips, but no specialist programmes or strong community links to make the role more varied.
Per 2018 comprehensive inspection: The service had an activities co-ordinator... arts & crafts, music, street forge (woodwork and computers), shopping trips, and drumming... some people had low motivation and a reluctance to join in.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
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