Working at High Mount

Staff told us they enjoyed working at High Mount. Staff felt supported by management and felt positive about the new provider. One staff member told us, 'I feel valued in my role'.

People had enough staff to meet their needs. Most of the staff had worked in the bungalows for a long time.

Staff had appropriate training and skills to support people with dysphagia (swallowing difficulties). The Provider had a mandatory training programme in place to ensure staff had the skills to support people safely.

Relatives spoke positively about the management team who they described as approachable, and supportive. The registered manager was receptive to our feedback and to making the required improvements.

Staff supported people to enjoy one to one hours and meaningful activities. We observed some people were supported to get out into the community to access shops and fresh air and some activities.