Working at High Lodge Care Home
Off Roman Road, Stourbridge, DY7 6PP
Operated by High Lodge Care Services Limited
29 bedsResidential homes
Workplace Score
5.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.9/10
Key Finding
"Approachable management and strong safety practices support a close team, but basic activities without a coordinator and adequate staffing hold it back."
Safety & Risk
7/10
✓
Staff understood safeguarding and followed procedures, medicines managed safely with PRN protocols, and learning logs used for incidents including medicine errors.
Staff Culture
6/10
✓
Staff described themselves as a close team with constant communication, felt listened to by the manager, and were confident raising concerns.
Staffing Levels
5/10
!
There were enough staff available to meet people's needs and staff were always available when requested, with pre-employment checks completed.
Training & Dev
6/10
✓
Staff reported being up to date with mandatory training, received regular supervision and competency checks, and the Care Certificate was implemented for new starters.
Management
7/10
✓
People, relatives and staff knew the registered manager who was described as approachable with an open door; staff felt listened to in meetings and changes were made when needed.
Programmes
4/10
!
There was an activity planner in place for the next month and pictures of past activities displayed around the home.
Points to consider
No activities coordinator or specialist programmes, so the role is mostly routine personal care with just a basic monthly planner.
There was an activity planner in place for the next month which gave details about what was going on in the home for people to participate in.
Staffing is adequate but nothing special, with no details on agency use or team stability.
There were enough staff available to meet people's needs. Staff we spoke with and the registered manager confirmed there were enough staff available for people.
Only standard training like mandatory updates and Care Certificate, no specialist courses or funded qualifications.
One staff member said, 'The training is very good I am up to date with all my mandatory training'. The registered manager told us how they had implemented the Care Certificate for all new starters.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews