Working at High Lea House
Lanforda Rise, Oswestry, SY11 1SY
Operated by Miss Y Wakefield
29 bedsResidential homes
Workplace Score
2.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 2.9/10
Key Finding
"Training has improved with gaps addressed, but low staffing levels, no registered manager, and unreported safeguarding concerns hold it back."
Safety & Risk
2/10
✕
The provider had failed to notify the commission of safeguarding events at the home which they are required to do so by law.
Staff Culture
4/10
!
Staff told us they felt the provider would not listen to any suggestions or concerns they might raise. They said that they felt the provider would penalise them for doing so.
Staffing Levels
2/10
✕
staff told us they were concerned about low staffing levels and the impact this had on their ability to support people safely. When asked staff said this had not improved.
Training & Dev
4/10
!
We had previously identified gaps in staff training and at this inspection we found these had been addressed.
Management
2/10
✕
The home manager was not currently registered with the commission.
Programmes
3/10
✕
The service had not employed an activity co-ordinator since the last inspection and continued to rely on care staff finding the time to organise activities, but they told us this was not always possible due to people’s needs and the staffing levels.
Points to consider
No registered manager in post and the home is up for sale so leadership feels unstable.
The home manager was not currently registered with the commission. The provider told us they were continuing to try to sell the home and were hoping for the sale to go through shortly.
Not enough staff and levels have not improved so care workers feel stretched.
staff told us they were concerned about low staffing levels and the impact this had on their ability to support people safely. When asked staff said this had not improved.
Safety problems like not reporting safeguarding events and missing instructions for as-needed medications.
The provider had failed to notify the commission of safeguarding events at the home which they are required to do so by law. We found examples where people were receiving medicines prescribed as and when required (PRN) where there wasn’t a protocol in place to advise staff as to when these were required.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2025
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews