Working at High Haven
Howdale Road, Downham Market, PE38 9AG
Operated by Norse Care (Services) Limited
40 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Strong safety measures, supportive training, and motivated staff with good teamwork, but mixed feedback from health professionals on management."
Safety & Risk
8/10
✓
2021 targeted inspection: We were assured that the provider was preventing visitors from catching and spreading infections, meeting shielding and social distancing rules, admitting people safely, using PPE effectively, accessing testing, promoting safety through layout and hygiene, managing outbreaks, and had up-to-date policy.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Staff were motivated and enjoyed good team work. Staff felt listened to and told us the registered manager's door was always open if they needed support. One staff member told us, 'I love working here, we all get on.'
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: People and relatives felt there were enough staff to meet people`s needs in a timely way. Staff had time to spend with people and did not need to rush their care or support.
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: Staff were supported to complete national vocational qualifications. Staff told us they felt well-supported. They received regular supervision and checks of their competency.
Management
6/10
✓
Per 2019 comprehensive inspection: People, their relatives and staff told us the registered manager was approachable and they felt listened to when they had any concerns or ideas. Some community professionals we spoke with gave us mixed feedback about their relationship with the home's management.
Programmes
6/10
✓
Per 2019 comprehensive inspection: People enjoyed an extensive programme of activities both in the home and accessed the local community regularly. There was a wide range of activities provided to people and these included exercise, musical entertainment, gardening, trips to local points of interest, card games or quizzes. The activities co-ordinator was proactive.
Points to consider
Manager approachable to staff and families, but some health professionals gave mixed feedback on working together.
Per 2019 comprehensive inspection: Some community professionals we spoke with gave us mixed feedback about their relationship with the home's management.
Staff numbers enough to respond quickly without rushing, but no details on agency workers or staff turnover.
Per 2019 comprehensive inspection: People and relatives felt there were enough staff to meet people`s needs in a timely way. Staff had time to spend with people and did not need to rush their care or support.
Varied activities like gardening, trips, and games run by a coordinator, but no specialist programmes or new ideas mentioned.
Per 2019 comprehensive inspection: There was a wide range of activities provided to people and these included exercise, musical entertainment, gardening, trips to local points of interest, card games or quizzes. The activities co-ordinator was proactive.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews