Working at High Cross House
93 Blurton Road, Stoke On Trent, ST3 2BS
Operated by Strathmore Care Services Limited
9 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"A positive family-like culture and strong safety safeguards, although training is basic with no specialist courses and staffing is adequate but unremarkable."
Safety & Risk
8/10
✓
People were safeguarded from abuse and avoidable harm. Safety risks were assessed and managed [...] Staff reported incidents and accidents were reported in line with the provider's policy and procedure. [...] medicines were managed safely.
Staff Culture
8/10
✓
There was a positive and open culture at the service. Comments included, 'We're just like a family here'
Staffing Levels
6/10
✓
People told us and we saw there were enough suitably skilled staff to support people in line with their agreed needs. Feedback from people who used the service included, 'The staff are always around' and, 'The staff are always here, even at night'.
Training & Dev
5/10
!
Staff completed training that enabled them to identify and report potential abuse.
Management
6/10
✓
The registered manager completed regular checks through audits and care records reviews to monitor the safety and quality of the care and support.
Programmes
6/10
✓
People told us they were supported to lead busy and productive lives. This included people telling us about volunteering roles, independent living skills and hobbies and interests. People told us they participated in regular meetings with staff where they discussed; activities, meal planning, shopping and holidays.
Points to consider
Only standard training mentioned, no specialist courses or funded qualifications.
Staff completed training that enabled them to identify and report potential abuse.
Staffing is adequate but nothing special, with no info on retention or agency use.
People told us and we saw there were enough suitably skilled staff to support people in line with their agreed needs.
Varied activities like volunteering and holidays but no dedicated coordinator or specialist programmes.
people telling us about volunteering roles, independent living skills and hobbies and interests [...] discussed; activities, meal planning, shopping and holidays.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews