Working at HF Trust - Trelowen

Enough staff most days, but agency workers cover gaps and sometimes choices are limited by lack of drivers.

Agency staff were sometimes used to cover gaps in the rota. One relative did comment people‘s choices were sometimes limited due to a lack of staff who were able to drive.

Creams for skin were not dated when opened, risking use after expiry.

Some people had prescribed creams and these were recorded on the MARs. However, the creams had not been dated when opened and expiry dates had not been noted.