Working at HF Trust - Thetford Road

Enough staff to keep things safe but they use regular agency workers to cover shifts and permanent numbers dipped recently so workloads might feel stretched sometimes.

Although some family members noticed permanent staffing levels being decreased recently, there were no concerns raised in relation to people's safety... they used regular agency staff who knew people well to cover shifts as necessary.

Only standard training like safe support and medicines checks, no specialist courses or funded qualifications to help staff grow.

Staff had the necessary training on how to safely support people using the service. Staff were up to date with the medicines training.

Basic outings and community access but no activities coordinator or special programmes, so most of the job is routine personal care.

People were encouraged to access community independently and be active participants... supported to attend activities of their choosing and engage in working opportunities.