Last updated: 10 February 2026
"Staff enjoy visible supportive management and innovative programmes like pottery workshops, although agency staff cover some shifts while recruiting permanent workers."
People were safe because staff supported them to understand how to keep safe and staff knew how to manage risk effectively. There were systems in place to manage people's medicines safely.
There was an open culture at the service. The management team were approachable and a visible presence in the service. Staff were clear about their roles and responsibilities, and were encouraged and supported by the manager and their deputy.
There were sufficient numbers of care staff on shift with the correct skills and knowledge to keep people safe. The service had to use agency staff on occasions, the management explained that recruitment was ongoing.
Staff told us they received the training and support they needed to do their job well. We looked at the staff training and monitoring records which confirmed this. Staff had received training in a range of areas which included; safeguarding, medication and managing challenging behaviour.
Staff told us the service was well organised and they enjoyed working there they said the manager had a visible presence within the service and knew people well. They also told us that they were treated fairly, listened too and that they could approach them at any time if they had a problem.
The service also has a resource unit on site along with a garden centre and a pottery workshop. This enabled some people within the service to access these independently or with minimum staff support in addition to people from the community. People told us, 'I enjoy going to pottery classes and this afternoon I am going to a computer class, I also do a cookery class I love cooking.'
Some agency staff cover shifts while they recruit more permanent workers.
The service had to use agency staff on occasions, the management explained that recruitment was ongoing and they tried to use consistent agency staff to enable the people living in the service to build up positive relationships.
AI Generated
Last inspected: June 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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