Last updated: 10 February 2026
"Strong staff training and a positive team culture with excellent safety practices, but no registered manager and high agency staff use weaken stability."
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.
Staff at the service said it was a positive place to work. Staff wellbeing was supported through staff meetings, supervisions and annual appraisals. Although there were a mix of permanent and agency staff working at the service, staff all said they felt like one team.
Although there was a high percentage of agency staff supporting people, the majority had worked at the service for a significant period of time.
Staff had undertaken training relating to the wide range of strengths and impairments that people with a learning disability and autistic people may have. The service manager regularly reviewed staff training to ensure it was refreshed regularly.
The service had not had a manager who was registered with CQC for 6 months.
People told us they went out from time to time and enjoyed spending time watching the TV or talking with staff. During the assessment people were content sitting with staff, watching TV and listening to music.
No registered manager in post for 6 months, so leadership is not fully stable or accountable.
The service had not had a manager who was registered with CQC for 6 months.
High use of agency staff means the team changes a lot and feels less stable.
Although there was a high percentage of agency staff supporting people, the majority had worked at the service for a significant period of time.
No structured activities programme, just occasional outings, TV and chats, so days are mostly routine personal care.
care records did not evidence how people spent their time each day and link with assessments of how people enjoyed spending their time.
AI Generated
Last inspected: November 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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