Working at HF Trust - Orchard View

The provider had processes to learn from accidents and incidents to ensure people’s experiences were improved. Learning was shared with staff at staffing meetings, individual supervision... Processes were in place to ensure regular checks on the safety of equipment and the environment.

One staff member told us, "One of us will have an idea and then other people will say that would be great. The ideas we have will blossom.” Another staff member told us, "I feel I am listened to..." Relatives told us, “The staff team now is cohesive and staff seem a lot happier."

Rotas demonstrated staffing levels were maintained to ensure people received their allocated support hours and there were staff with the necessary skills... Agency staff were being used in the service.

Staff spoke positively about the training and support they received... “The training is brilliant and consistent. There is a lot of face to face... If there is any training we feel we need, there are extra training modules.”... overall, training rates were good.

Staff told us they were able to raise concerns knowing they would be listened to and described a culture of shared learning... The deputy manager explained the importance of gathering staff feedback and commented, “In team meetings we do discuss if there are lessons to be learned and I do discuss it with staff in their supervisions.”