Last updated: 9 February 2026
"Staff praised the training and felt part of a cohesive happy team, although activities remain basic without a dedicated coordinator and some agency staff are used."
The provider had processes to learn from accidents and incidents to ensure people’s experiences were improved. Learning was shared with staff at staffing meetings, individual supervision... Processes were in place to ensure regular checks on the safety of equipment and the environment.
One staff member told us, "One of us will have an idea and then other people will say that would be great. The ideas we have will blossom.” Another staff member told us, "I feel I am listened to..." Relatives told us, “The staff team now is cohesive and staff seem a lot happier."
Rotas demonstrated staffing levels were maintained to ensure people received their allocated support hours and there were staff with the necessary skills... Agency staff were being used in the service.
Staff spoke positively about the training and support they received... “The training is brilliant and consistent. There is a lot of face to face... If there is any training we feel we need, there are extra training modules.”... overall, training rates were good.
Staff told us they were able to raise concerns knowing they would be listened to and described a culture of shared learning... The deputy manager explained the importance of gathering staff feedback and commented, “In team meetings we do discuss if there are lessons to be learned and I do discuss it with staff in their supervisions.”
Relatives told us people now received their allocated hours of 1 to 1 staff support which meant they were being encouraged to engage in more meaningful activity both inside and outside the home... enough staff to take people on planned trips out.
Only basic outings and community trips now possible due to better staffing, no dedicated activities coordinator or specialist programmes to enrich the working day.
people were being given more opportunities to engage in activities that were important to them... being encouraged to engage in more meaningful activity both inside and outside the home
Staffing levels are adequate with a more consistent core team, but still uses some agency workers so not fully stable.
There is a more stable staff team now. We had a period of a lot of agency but there is now a core group of staff... Agency staff were being used in the service.
AI Generated
Last inspected: June 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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