Working at HF Trust - Lympne Place (High Trees and The Beeches)

Risks not managed well and medication instructions not always updated properly, leading to safety gaps

for one person there had been a change in professional guidance on when to administer one of their medicines. This new protocol had not been recorded and staff were relying on verbal communication

Manager has too many demands on their time, so oversight of the service is not consistent

The registered manager had many competing demands on their time

Staffing levels are adequate but they rely on agency workers to cover gaps

agency staff were used to fill any gaps in the staffing rota