Working at HF Trust - Hollycroft
90 Church Street, Langford, SG18 9QA
Operated by HF Trust Limited
8 bedsResidential homes
Workplace Score
4.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.3/10
Key Finding
"Staff get good training and feel supported by managers, but weekend understaffing and ineffective audits hold it back."
Safety & Risk
4/10
!
Staff did not always ensure food safety processes were followed, we found that food was not stored safely in communal fridges and food labels did not display when food had to be used by.
Staff Culture
6/10
✓
Staff were positive about the management of the service. One staff member told us, 'The manager is supportive, and we can discuss any concerns we have with them.'
Staffing Levels
2/10
✕
The provider had not ensured that there were always adequate staffing levels to ensure people were safe and their needs were met. During weekends there was often only one staff supporting up to seven people one of who required one to one support.
Training & Dev
6/10
✓
Staff had training in areas such as safeguarding, infection control, supporting people who use different forms of communication and health and safety. One staff member told us, 'Yes we attend a mixture of face to face and e-learning training which is useful to keep up to date.'
Management
4/10
!
Audit tools being used by the provider were not always effective. Audits completed by regional management had not identified the areas requiring improvement which we had identified during inspection.
Programmes
4/10
!
People told us they took part in activities they enjoyed. One person said, 'I go to the day centre most days and I also do other activities like bowling and shopping.'
Points to consider
Not enough staff at weekends, often just one worker for up to seven people including one needing one-to-one support.
During weekends there was often only one staff supporting up to seven people one of who required one to one support.
Managers missed big problems like weekend understaffing because audits did not spot them and fixes were too slow.
A recent audit in September 2019 had not identified any concerns in relation to staffing levels and staff working on their own at times.
Food stored unsafely like raw meat on top of cooked food, and accident records unclear with no clear analysis.
we found that raw meat was stored on top of cooked meat and a dessert. Opened food was labelled however did not display a date which food should be used by.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2019
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews