Last updated: 10 February 2026
"Supportive management empowering staff and a positive safety culture, but ad-hoc activities without dedicated coordination and some staff turnover hold it back."
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.
Staff told us if they had an issue, they felt they could raise it with their managers and they would be listened to... One staff member told us, 'The managers are very good; they check in and ask if there is anything I need support with. They are very approachable.'
Staffing levels were based on people’s commissioned hours for staff support. Some people had commissioned 1 to 1 hours during the day, and this was clearly identified on staff rotas. Staff confirmed identified staffing levels were maintained.
All staff received training in person-centred care (PCAS) to ensure they understood their role... Staff had received training in safeguarding... Staff received regular training in infection control.
One staff member told us, '[Registered manager] came in and was very open minded. It has been nice having management come in and actually listen to ideas and different ways we can improve the service. She has empowered the staff.'
At our last assessment we found activities were completed on an ad-hoc basis rather than being planned as a regular part of people's lives. At this assessment we found action had been taken to identify what was important to people and offer them opportunities for meaningful engagement both inside and outside the home.
No dedicated activities coordinator or structured programme, so the role is mostly routine personal care with some ad-hoc outings and life skills support.
At our last assessment we found activities were completed on an ad-hoc basis rather than being planned as a regular part of people's lives. At this assessment we found action had been taken to identify what was important to people and offer them opportunities for meaningful engagement both inside and outside the home.
Staffing is adequate matching commissioned hours with one-to-one as needed, but recent staff changes show some turnover.
The process to review support plans had failed to identify some changes in need were not reflected throughout the plan... This was not yet embedded throughout the home due to recent changes within the staff team.
Only standard training like person-centred care and safeguarding with some specialist like positive behaviour support, no funded qualifications or career development.
All staff received training in person-centred care (PCAS)... Staff had received training in safeguarding and told us they would report any concerns... The registered manager reviewed people’s needs to ensure staff had the training they needed... further training was arranged, such as in dementia and end of life care.
AI Generated
Last inspected: April 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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