Last updated: 10 February 2026
"Supportive manager, strong team culture and specific training, but missed cleaning records and limited activities hold it back."
2021 IPC: 'somewhat assured' on hygiene as 'six days where staff had not recorded cleaning of touch points... over 17 hours... one case over 19 and a half hours'; service clean, other measures effective.
Per 2017: Staff: 'We work as such a great team... confident... supported'; person: 'All the staff are nice to me. I like it here as it is like home'; relative praised manager and staff.
Per 2017: 'sufficient staff deployed... staff told us that there were sufficient staff... agency staff would be a last resort'; 2021: 'dedicated staff team based on one to one support needs'.
Per 2017: 'Some staff have received training from Prader-Willi Syndrome Association UK (PWSA) and cascade... specific training on PWS, diabetes, food hygiene, positive behavioural support and autism'; regular supervision.
Per 2017 comprehensive inspection: Staff said '[The registered manager] is very supportive... I can call them at any time... regular supervision'; manager visited outside hours including nights and weekends.
Per 2017: Staff supported people with gym, church, cinema, coffee outings, meal preparation, Christmas lights viewing, unpacking equipment for fun.
Staff missed recording cleaning of door handles and light switches on six days, with some gaps over 17 hours.
Since 1 January 2021 there were six days where staff had not recorded cleaning of touch points such as, light switches and door handles. In two of these cases this meant a period of over 17 hours and in one case over 19 and a half hours between cleans.
AI Generated
Last inspected: January 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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