Working at HF Trust - 38 South Road
38 South Road, Bishops Stortford, CM23 3JJ
Operated by HF Trust Limited
10 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Strong safety with good safeguarding and medicines, open management and positive culture, although unclear staff retention and standard training hold it back."
Safety & Risk
8/10
✓
Staff had received specific safeguarding training. They were able to tell us what constituted abuse and how and what they would report. Medicines were managed safely following best practice guidance. The acting manager told us that they used any safety incidents, accidents or errors as a learning opportunity.
Staff Culture
7/10
✓
The registered manager had carried out an annual survey for staff, people who used the service and their relatives. We looked at some responses which had been received and they were all positive and some lovely comments had been made.
Staffing Levels
6/10
✓
There were sufficient numbers of staff with the correct skills mix on duty to provide care and support for people's assessed needs. Staff told us there were enough of them on duty at all times. There was a calm atmosphere and staff did not appear rushed.
Training & Dev
6/10
✓
Staff received an induction process and on-going training. They had attended a variety of training to ensure that they were able to provide care based on current practice when supporting people. They were also supported with regular supervisions and observed practice.
Management
7/10
✓
There was an open-door policy where people and staff could speak with any of the management team at any time. We observed this to happen on the day of the inspection.
Programmes
6/10
✓
On the day of our inspection some people had gone to a day centre, others went to a drama group. Some people had been assisted to get jobs. There were notices displayed showing a variety of outings and activities planned for people to join if they wanted to.
Points to consider
Enough staff with right skills to keep things calm and unrushed, but no word on staff staying long-term or agency use.
There were sufficient numbers of staff with the correct skills mix on duty... Staff told us there were enough of them on duty at all times. There was a calm atmosphere and staff did not appear rushed.
Standard training with induction, variety of courses and regular supervisions, but no specialist qualifications or career development.
Staff told us they received induction and training appropriate to their roles... We saw a training matrix... staff had supervisions as well as observed practice and annual appraisals.
Job varied by supporting drama groups, community jobs, outings and day centres, but no activities coordinator or special programmes.
some people had gone to a day centre, others went to a drama group... Some people had been assisted to get jobs... notices displayed showing a variety of outings and activities planned
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews