Last updated: 9 February 2026
"Supportive managers, amazing culture, and outstanding activities and programmes, although staff supervision needs to be more regular."
Systems were in place to safeguard people from abuse. Staff had been trained in safeguarding... People's risks associated with their health and well-being had been identified, assessed and were regularly reviewed... balanced approach to enabling people to retain their independence... Systems... to monitor and learn from incidents.
One staff member said, 'This is why I stay working here. The culture of the service is amazing. We are totally focused on their [people] needs.' Staff praised the provider and told us the culture of the provider was supportive.
An established staff team supported people at the home. The manager ensured that suitable numbers of staff were made available to meet people's needs and their personal support requirements such as one to one activities in the community. Additional 'relief' staff were made available to cover staff absences.
Staff had been trained in subjects such as first aid, safeguarding and positive behaviour support... The manager and staff told us they were given opportunities to develop and achieve additional training and qualifications... Records showed... that they received regular supervision and an annual appraisal.
Staff told us they found the manager and regional manager very supportive and approachable. They told us they were confident that the management team were committed in providing a service which was focused on ensuring people lived a fulfilled and happy life.
People were supported in accordance with the provider's Fusion Model which was based on the concept of Person-Centred Active Support (PCAS)... We found this creative staff approach had brought outstandingly individualised outcomes for people... Examples include organising litter picks, employment, art groups, garden management and community events.
Staff supervision is not quite regular enough yet, so some care workers might miss out on more frequent check-ins and feedback.
The manager shared with us that they had identified that regularity of staff supervision needed to improve to be in line with the provider's staff development policies and would be addressing this shortfall.
AI Generated
Last inspected: September 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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