Working at HF Trust - 330 Westward Road

Systems were in place to safeguard people from abuse. Staff had been trained in safeguarding... People's risks associated with their health and well-being had been identified, assessed and were regularly reviewed... balanced approach to enabling people to retain their independence... Systems... to monitor and learn from incidents.

One staff member said, 'This is why I stay working here. The culture of the service is amazing. We are totally focused on their [people] needs.' Staff praised the provider and told us the culture of the provider was supportive.

Staff told us they found the manager and regional manager very supportive and approachable. They told us they were confident that the management team were committed in providing a service which was focused on ensuring people lived a fulfilled and happy life.

People were supported in accordance with the provider's Fusion Model which was based on the concept of Person-Centred Active Support (PCAS)... We found this creative staff approach had brought outstandingly individualised outcomes for people... Examples include organising litter picks, employment, art groups, garden management and community events.