Working at HF Trust - 117 a & b Hitchin Road
117 A & B Hitchin Road, Shefford, SG17 5JD
Operated by HF Trust Limited
12 bedsResidential homes
Workplace Score
7.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.8/10
Key Finding
"Staff feel valued with supportive management, stable teams, good training and a positive culture, although activities lack a dedicated coordinator."
Safety & Risk
8/10
✓
2022 targeted inspection: 'We were assured that the provider was using PPE effectively and safely... accessing testing for people using the service and staff... infection prevention and control policy was up to date.' Per 2019: Detailed risk plans, safe medicines management.
Staff Culture
8/10
✓
Per 2019 comprehensive inspection: Staff told us, 'I know every single staff member here has a passion. It is the best team we have had in a long time, you never get gossiping, we focus on people.' Staff felt valued and included.
Staffing Levels
8/10
✓
Per 2019 comprehensive inspection: Manager had built up the service from a staff team of just four and using agency staff to a staff team of 14 and no agency staff. 'Staffing levels, skills and experience were suitable to meet the needs of people.'
Training & Dev
8/10
✓
Per 2019 comprehensive inspection: 'The provider used a good induction program... The registered manager gave staff training in all areas... Staff told us, "I have already passed my health and social care level two diploma and I am on the list to start my level three." All staff completing a level two mental health course.'
Management
8/10
✓
Per 2019 comprehensive inspection: Staff told us they felt valued and included and gave very positive feedback about the registered manager. One staff member said, 'The registered manager is very supportive, they will always listen...'
Programmes
6/10
✓
Per 2019 comprehensive inspection: 'The registered manager enabled a range of activities... such as, the pub, church, swimming, night clubs, theatre, horse riding, listening books, sensory gardening, foot spas, nail painting, gardening and bowling.'
Points to consider
Varied outings like swimming, horse riding and gardening are available, but no dedicated activities coordinator or specialist programmes to add extra variety and creativity to the working day.
Per 2019 comprehensive inspection: 'enabled a range of activities to meet peoples known and assessed needs and preferences such as, the pub, church, swimming, night clubs, theatre, horse riding, listening books, sensory gardening, foot spas, nail painting, gardening and bowling.' No coordinator or named programmes mentioned.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews