Working at Heywoods Grange

Training records are patchy for new staff and supervisions have stopped since the deputy left.

The registered manager could not provide robust evidence of how new staff were supported through their induction... Formal staff supervisions had mainly been the responsibility of the deputy manager and had lapsed

Safeguarding paperwork is weak and staff did not report a recent concern themselves.

recording around the specific incident poor... staff had not referred this to the safeguarding team, the referral had come from the hospital staff

Deputy manager left recently so the manager is stretched covering care and staff management.

The registered manger did have a deputy manager but they had left recently. This meant the registered manager was overseeing the care and support given to people as well as managing the staff.