Working at Heywood Lodge
43 Western Road, Billericay, CM12 9DX
Operated by Mrs Gwendoline Ruby Heywood
7 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Dedicated leadership and supportive culture with good training and supervision, but limited activities and adequate staffing hold it back."
Safety & Risk
7/10
✓
The service had a safeguarding policy and procedure in place. People were supported by staff who understood safeguarding... Records showed people received their medicines as prescribed. Competency assessments were completed for all staff.
Staff Culture
7/10
✓
Staff spoke positively about the support they received from the registered manager. One staff member said, 'I like working here because the people and the manager appreciates us.' Staff felt valued and well-supported by the management team.
Staffing Levels
6/10
✓
There were enough staff to meet people's assessed needs consistently. People informed us that there were sufficient members of staff on duty at all times to support them.
Training & Dev
7/10
✓
Staff informed us about the training they had completed and were aware of the on-going training arranged. One member of staff told us, 'I look forward to learning and updating my training the manager has supported me to do a qualification in care.'
Management
7/10
✓
The service was well-led by a dedicated manager who demonstrated understanding and commitment to the needs of the people who used the service. Staff told us they felt well-supported. They received regular supervision and an appraisal.
Programmes
5/10
!
People were supported to engage with a variety of activities within the service. A staff member attended the service three times per week to arrange and carryout activities... we often play a game and we do other entertainments with the staff on other days.
Points to consider
Only basic games and painting a few times a week by a visiting staff member, so the role is mostly routine personal care.
A staff member attended the service three times per week to arrange and carryout activities with the people living at the service. One person told us, I do enjoy when she comes, we often play a game and we do other entrainments with the staff on other days.
Staffing is adequate but nothing special, with no details on stable long-serving team or minimal agency use.
There were enough staff to meet people's assessed needs consistently. People informed us that there were sufficient members of staff on duty at all times to support them.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews