Last updated: 10 February 2026
"A positive culture with great teamwork and stable staffing where staff feel supported, although activities have not returned to full pre-COVID levels."
Risks to individuals, staff and within the environment were identified and well managed. Medicines were stored and administered safely. Staff had received training in the administration of medicines and had their competency checked regularly.
All staff spoke positively about working at the service... They said, 'I love it. It's so good here, no one even argues. It's good teamwork. We have good routines' and 'We are a good team. Everyone just mucks in; the atmosphere is good.'
There were sufficient staff to meet people's needs... One staff member said, 'Staffing levels are good, and we have a stable staff team.'
Staff received the induction, training and support they needed to carry out their roles effectively. Staff were positive about the training. One staff member said, 'The training is really good.'
All staff spoke positively about the registered manager, the way the service was run, and the quality of the care and support people received. Staff felt supported and valued and were positive about the changes with the new provider.
Activities were taking place but were not yet at pre COVID-19 pandemic levels of choices or community involvement. Plans were in place to increase the range of activities on offer.
Activities have not returned to full pre-COVID levels yet, so there are fewer choices and outings, meaning the role is more routine personal care for now.
Activities were taking place but were not yet at pre COVID-19 pandemic levels of choices or community involvement. Plans were in place to increase the range of activities on offer.
Only standard training and induction with some recent face-to-face added after staff asked, no specialist courses or funded qualifications mentioned.
Staff received the induction, training and support they needed to carry out their roles effectively. In a staff survey, staff had asked for more face to face training; we saw the provider had arranged this recently with a first aid course.
Staff say they are busy at times even with good staffing levels and a stable team.
Staff said that whilst they were busy, they always had time to talk with people who used the service.
AI Generated
Last inspected: July 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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