Working at Heyberry House
3 Ashville Road, Wirral, CH41 8AU
Operated by Anchor Hanover Group
41 bedsResidential homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Good staffing without agency use and regular training, but no permanent manager and gaps in risk details and care records hold it back."
Safety & Risk
4/10
!
Per 2018 comprehensive inspection: Risks in relation to some people's health needs required further detail; daily care records which recorded food/fluid intake and personal care had not always been properly reviewed.
Staff Culture
6/10
✓
Per 2018 comprehensive inspection: Staff told us the home was well managed and that they liked working at the home. Atmosphere was warm, relaxed and friendly.
Staffing Levels
7/10
✓
The provider had sufficient staff to support people living in the home without the use of agency staff.
Training & Dev
7/10
✓
Per 2018 comprehensive inspection: Provider's mandatory training monitored electronically, included dementia awareness, medication; new staff did Care Certificate; supervisions every six weeks.
Management
3/10
✕
Per 2018 comprehensive inspection: There was no registered manager in post at this visit. A new manager for the home had been appointed and they were in the process of registering with CQC.
Programmes
6/10
✓
Per 2018 comprehensive inspection: Range of activities provided including quizzes, bingo, art workshops, chair-based exercises, sing-alongs, reminiscence, movie nights; well-attended.
Points to consider
No permanent manager in place, so leadership and oversight could be shaky.
There was no registered manager in post at this visit. A new manager for the home had been appointed and they were in the process of registering with CQC.
Some gaps in risk details and daily care records, so safety guidance for staff not always clear.
Staff did not always have sufficient information on people's specific medical conditions... personal care charts did not tally with their daily records.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2018
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews