Working at Hethersett Hall
Hethersett, Norwich, NR9 3AP
Operated by Barchester Healthcare Homes Limited
67 bedsResidential homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.2/10
Key Finding
"Staff felt supported with good team morale and varied activities like clubs and trips, but gaps in medication handling and oversight held it back."
Safety & Risk
4/10
!
There were not always suitable protocols in place for 'as required' (PRN) medicines... no records of the reasons they were administered... breach of Regulation 12. Per 2019 comprehensive inspection
Staff Culture
6/10
✓
Staff worked well as a team, had good morale and were well supported by their management. Per 2019 comprehensive inspection
Staffing Levels
5/10
!
People, relatives and staff consistently told us there were enough staff to meet people's needs and they did not have to wait for assistance. Per 2019 comprehensive inspection
Training & Dev
5/10
!
Staff received a range of training which included dementia awareness... induction which included training prior to starting work, and then shadowing experienced staff. Per 2019 comprehensive inspection
Management
5/10
!
Quality assurance systems were in place, and in some areas these were effective... However, there were some areas for improvement we found which had not been identified. Per 2019 comprehensive inspection
Programmes
6/10
✓
Activities included a bridge club, a gardening club, yoga, arts and crafts... interactive table... virtual reality headset... trips in the home's minibus. Per 2019 comprehensive inspection
Points to consider
Medication handling had gaps like missing guidance and records for as-needed pain relief and other drugs, risking wrong doses.
There was not sufficient guidance in place for administration of PRN pain relief... The medicine was being administered above the maximum dosage stated on the care plan... When PRN medicines were given, there were no records of the reasons
Bosses quality checks missed problems like poor medication records.
There were weekly and monthly medicines audits, however these had not identified some issues we found with the records. Per 2019 comprehensive inspection
Just enough staff to cover needs, plus COVID staff shortages needed special fixes.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2019
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews