Last updated: 9 February 2026
"Supportive management and positive team culture, although stretched staffing and basic activities need improvement."
People were safeguarded from the risk of abuse. Risks associated with people's care were identified and managed... Accidents and incidents were monitored, and trends and patterns identified to mitigate future risks. People received their medicines as prescribed by staff who were competent.
Staff felt supported by the management team and felt they worked well as a team. One staff member said, 'I can speak to my deputy or manager... I feel staff morale at Herries is good always. I enjoy working and the team I'm with we all support and help each other.'
We saw there were enough staff to respond to people's needs in a timely way. One person said, 'They [staff] have been stretched but they are first class, lovely; some come in on their day off.'
Staff received training and support to carry out their role effectively. One staff member said, 'I complete online training regularly this includes infection control, using my PPE correctly.' We saw some supervision sessions and performance reviews had taken place.
Staff felt supported by the registered manager and felt able to raise concerns and suggest new ways of working. Staff felt their suggestions were listened to and taken seriously. One staff member said, 'The management have always been approachable when needed.'
The registered manager evidenced people received several types of activities. For example, some people were involved in a garden project last spring and planted seeds... People had also been involved in making Christmas gifts which were on sale in the home.
Staffing is adequate but sometimes stretched, with staff coming in on days off to cover.
They [staff] have been stretched but they are first class, lovely; some come in on their day off.
Only basic activities like garden projects and making Christmas gifts, no dedicated coordinator or specialist programmes.
The registered manager evidenced people received several types of activities. For example, some people were involved in a garden project last spring... making Christmas gifts which were on sale in the home.
AI Generated
Last inspected: January 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp