Working at Heronsmede

People were protected from the risk of abuse by staff who were trained and had the knowledge and skills to identify safeguarding concerns and act on them. Medicines were managed and administered safely.

There was an open and honest culture in the service. Staff felt there was good team working which was supported by a culture of openness and honesty.

Staff told us they felt they were 'well-staffed' and one said, 'Staffing is much better here than other places I have worked.'

The provider had developed a training academy and introduced a number of development programmes. These programmes equipped staff for a variety of different roles and aimed to help them progress their careers.

Staff and relatives told us they had confidence in the registered manager's leadership and found them to be approachable and supportive.

Each person had an individual timetable of weekly events they took part in. These included horse riding, swimming, reflexology, music activities and walking. Two people also were part of a volunteering scheme.