Working at Herons Lodge

People received their medicines safely. Staff responsible for administering medicines had received additional training and their competency assessed. Safeguarding and whistleblowing procedures were regularly discussed with staff.

A staff member said, 'There's been many improvements, it's now as it should be, I'm so pleased and happy with the outcome. We have better communication systems.' The staff culture had improved.

The provider had increased the numbers of staff on duty. This included the availability of staff at night. The staff rota confirmed what we were told. Staff were positive about the changes made.

Staff received induction training, ongoing training and opportunities to discuss their work, training and development needs. This including specific training required of all providers in learning disability and autism awareness. Records confirmed staff had completed this training.