Working at Herons Lea Residential Home Limited
Silford Cross, Bideford, EX39 3PT
Operated by Herons Lea Residential Home Limited
20 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.2/10
Key Finding
"Staff feel valued in a happy, inclusive culture with engaging activities and programmes, although staffing is adequate."
Safety & Risk
8/10
✓
Per 2022 targeted inspection: Assured provider using PPE effectively, good testing regime for staff and visitors, ongoing infection control training, clear cleaning guidelines.
Staff Culture
8/10
✓
Per 2018 comprehensive inspection: Staff said the management team were open and inclusive, they felt valued and appreciated, carers described as a happy bunch who treat people like family.
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: There were sufficient staff each shift to ensure their care needs were met, people said there were enough staff and they never had to wait long.
Training & Dev
7/10
✓
Per 2018 comprehensive inspection: Staff had ongoing training, support and supervisions, most care staff had achieved or were completing national vocational qualifications in care.
Management
7/10
✓
Per 2018 comprehensive inspection: Staff said the management team were open and inclusive, they felt their ideas and suggestions were valued and they were encouraged to develop their skills.
Programmes
8/10
✓
Per 2018 comprehensive inspection: 'Ten minutes to chat' daily for each person, volunteers for activities, baking sessions, gardening, community outings and entertainers.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
★
Outstanding
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews