Working at Herondale Kingfisher
175 Yardley Green Road, Birmingham, B9 5PU
Operated by Care Worldwide (Manchester) Limited
79 bedsNursing homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.2/10
Key Finding
"Staff feel supported by managers and enjoy their roles with good training and activities, but inconsistent staffing sometimes leaves communal areas unattended and medication procedures need tightening."
Safety & Risk
6/10
✓
Whilst we found the correct procedures were in place to support people with their food and drinks, we found the service needed to gain further authorisation for medicines that were given through this feeding tube... There were some improvements required with the cleanliness of one of the medication rooms.
Staff Culture
7/10
✓
Staff informed us they enjoyed their role and one staff member told us, 'I like to come here and spend time with the residents.' Most of the staff that we spoke with felt supported in their roles.
Staffing Levels
5/10
!
We received mixed views about the staffing levels at the home. Whilst some staff told us there were sufficient staff available on shift, other staff thought the staffing levels were not sufficient. Some staff explained this meant they had to leave communal areas unattended for short periods.
Training & Dev
6/10
✓
Staff informed us that they had received an induction and had received sufficient training to give them the skills needed for their roles. We saw there were systems in place to monitor the training staff had received to ensure it was kept up to date.
Management
7/10
✓
Most of the staff that we spoke with felt supported in their roles and felt able to suggest improvements within the service. One staff member told us, 'If I have a problem I go to [name of manager] and she will help me.'
Programmes
6/10
✓
The service had employed an activities coordinator who had sought out people's preferences for activities. We saw activities were planned for the week... We saw a music session taking place in Herondale unit which was run by a music therapist.
Points to consider
Some staff say there aren't always enough people on shift, so they sometimes have to leave lounge areas unattended briefly.
We received mixed views about the staffing levels at the home. Whilst some staff told us there were sufficient staff available on shift, other staff thought the staffing levels were not sufficient. Some staff explained this meant they had to leave communal areas unattended for short periods.
Only standard induction and training mentioned, with no specialist courses or funded qualifications for career growth.
Staff informed us that they had received an induction and had received sufficient training to give them the skills needed for their roles. We saw there were systems in place to monitor the training staff had received to ensure it was kept up to date.
Medication work needs tightening up, like getting proper approval for tube feeding meds and keeping the meds room cleaner.
the service needed to gain further authorisation for medicines that were given through this feeding tube... There were some improvements required with the cleanliness of one of the medication rooms and in ensuring all medicines were stored safely.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews