Working at Heron Lodge
163 Norwich Road, Norwich, NR12 8RZ
Operated by Kingsley Care Homes Limited
30 bedsNursing homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.1/10
Key Finding
"Staff feel respected, supported and part of a happy family team, although adequate staffing and basic training hold it back."
Safety & Risk
8/10
✓
People we spoke with told us they felt safe and well supported living at the service. We were assured that the provider was preventing visitors from catching and spreading infections, using PPE effectively, and managing infection outbreaks.
Staff Culture
8/10
✓
Per 2017 comprehensive inspection: Staff told us, 'We're all included and involved; we can all have our say and, it doesn't matter what your role is, we all work together. We're one big happy team; it's like a big family really.'
Staffing Levels
6/10
✓
Per 2017 comprehensive inspection: We saw there were sufficient numbers of suitable staff to meet people's needs and support them to stay safe.
Training & Dev
6/10
✓
Per 2017 comprehensive inspection: New staff completed a comprehensive induction and all staff received regular support, supervision and appraisals. All staff completed essential training that was relevant to their roles, as well as training in subjects that were 'service or person specific'.
Management
8/10
✓
Per 2017 comprehensive inspection: Staff said they felt respected, supported and valued and that their wellbeing was also promoted. The service manager was motivated, caring and visible and consistently inspired staff.
Programmes
7/10
✓
Per 2017 comprehensive inspection: Activities coordinator organised pet therapy including miniature donkeys and Pets As Therapy dog, visits from local school children and vicar, coach trips, boat outings, and innovative methods like mirrors and walkie-talkies to include bedbound people.
Points to consider
Staffing is adequate for safe care but nothing special, with no mention of minimal agency use or a long-stable team.
There were enough staff working in the home to help ensure people's safety. Per 2017 comprehensive inspection.
Training covers the basics and supervisions but no specialist courses or funded qualifications for career growth.
All staff completed essential training that was relevant to their roles, as well as training in subjects that were 'service or person specific'. Per 2017 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews