Working at Heron Lea Residential Home

Only basic in-house activities with limited community outings, so the job lacks variety beyond routine care

There were in house activities... limited opportunities for people to engage with the local community

Adequate staffing levels but gaps in employment history checks for two staff mean recruitment isn't fully reliable

gaps in 2 people’s employment history had not been fully explored

Some risks like choking from snacks and one person's fire evacuation not fully covered in assessments or staff knowledge

hydration and snack station was not fully risk assessed to include potential risks from... choking... not all staff were clear about the evacuation procedures for one person