Working at Heron House Residential Home
Heron Drive, Taunton, TA1 5HA
Operated by Heron House Residential Home Limited
44 bedsResidential homes
Workplace Score
8.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 8.0/10
Key Finding
"Passionate leadership, family-like culture and innovative activities programmes, although staffing is adequate but nothing special."
Safety & Risk
8/10
✓
Per 2019: incidents analysed with lessons shared, medicines safely administered with audits; 2023: excellent infection prevention and control standards assured.
Staff Culture
9/10
✓
Staff described home as 'like having an extended family', were proud and passionate, with open feedback culture promoted by manager's motto 'Feedback is a gift'.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: 'The provider had systems which ensured there were adequate numbers of staff to keep people safe and to meet their varied needs.'
Training & Dev
8/10
✓
Bespoke training provided including experiential dementia learning with local specialist organisation and regular statutory training such as moving and handling, safeguarding.
Management
9/10
✓
The registered manager had been in post since 2019 with 'visible and passionate leadership' praised by trustees, relatives and staff as driving person-centred care and improvements.
Programmes
9/10
✓
Dedicated team of 4 activity staff 7 days a week with 'Bucket list' project, Friends of Abbeyfield group, intergenerational school links, gardening club, poetry club.
Points to consider
Staffing is adequate but nothing special, with no details on staff retention or agency use.
Per 2019 comprehensive inspection: 'there were adequate numbers of staff to keep people safe and to meet their varied needs.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2023
Outstanding
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Outstanding
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews