Last updated: 10 February 2026
"Staff praised leadership and felt supported in a caring team, but limited activities and incomplete risk assessments need improvement."
Provider had systems in places to manage risks... However, the systems were not always implemented effectively and as a result, not all risks were assessed adequately. Staff managed medicines and treatments safely... However, some documents to support staff lacked detail... Provider had taken action to address these points following the inspection.
Staff told us they enjoyed working at the home and felt supported and were part of a team that was caring. Staff felt they worked well as a team.
Leaders told us and the staff confirmed there was enough adequately trained staff to provide high quality care to people. One staff member said, “We have a good balance of staff.” Staff did not appear busy or rushed.
Leaders explained that they review training routinely, and will listen to staff feedback to ensure the training is meeting their needs. Leaders provided support in the way of regular supervisions and appraisals.
All staff spoke positively about the leadership within Heron Court Care Home. Staff felt able to approach leaders and that their feedback was listened to. One staff said, “Managers will very much ask what do you think, and say OK we will try that.”
Per 2023 comprehensive inspection: One member of the care staff team was allocated the task of coordinating activities. Indoor games were played by some people on the day of the inspection.
The role is mostly routine personal care with only basic activities like games, as one care staff member handles coordination instead of a full-time activities lead.
Per 2023 comprehensive inspection: One member of the care staff team was allocated the task of coordinating activities. The registered manager told us that an advert had gone out for a full-time activities' coordinator.
Some risks were not fully assessed, and medication records missed details like allergies or instructions for as-needed doses.
not all risks were assessed adequately... some information was missing or outdated on administration records including accurate allergy information and how the medicines should be administered. When required (PRN) protocols sometimes lacked sufficient information
Staffing levels are adequate with a good balance on shifts, but no details on low staff turnover or minimal use of agency workers.
Leaders told us and the staff confirmed there was enough adequately trained staff... One staff member said, “We have a good balance of staff.”
AI Generated
Last inspected: June 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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