Working at Heron Court Care Home

Provider had systems in places to manage risks... However, the systems were not always implemented effectively and as a result, not all risks were assessed adequately. Staff managed medicines and treatments safely... However, some documents to support staff lacked detail... Provider had taken action to address these points following the inspection.

Staff told us they enjoyed working at the home and felt supported and were part of a team that was caring. Staff felt they worked well as a team.

Leaders told us and the staff confirmed there was enough adequately trained staff to provide high quality care to people. One staff member said, “We have a good balance of staff.” Staff did not appear busy or rushed.

Leaders explained that they review training routinely, and will listen to staff feedback to ensure the training is meeting their needs. Leaders provided support in the way of regular supervisions and appraisals.

All staff spoke positively about the leadership within Heron Court Care Home. Staff felt able to approach leaders and that their feedback was listened to. One staff said, “Managers will very much ask what do you think, and say OK we will try that.”