Working at Heron Court

There were processes in place to protect people from the risk of abuse or harm... Staffing levels were sufficient... Medicines were managed safely.

A staff member told us, “I couldn’t think of anywhere else I would rather work, I am very happy and feel well supported. I feel able to discuss anything, [registered manager] is a very good manager.”

Staff told us there were enough staff to meet people’s needs. A staff member told us, “We do not use agency and if someone calls in sick we can always manage to cover shifts. This is the same at weekends.”

Staff had completed a range of training to meet people’s needs. The training was updated regularly.

People, relatives and staff told us the management team were supportive and approachable and there was a positive culture within the home.

People had access to activities and the local community... Activities included exercise sessions, quizzes, art sessions, bingo and trips out.