Working at Herne Place Care Home
2 Parkland Road, Herne Bay, CT6 5DN
Operated by Barchester Healthcare Homes Limited
66 bedsResidential homes
Workplace Score
5.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.0/10
Key Finding
"Staff have up-to-date training and a positive team culture, but no registered manager yet and inconsistent risk assessments hold it back."
Safety & Risk
4/10
!
Not all risks were recorded safely. Some people did not have up to date and relevant risk assessments. We found inconsistencies between people's care plan and risk assessments.
Staff Culture
6/10
✓
Staff spoke positively of the change in culture and atmosphere since the manager had arrived... 'It has been difficult but since [manager] came it is great. All the staff work well as a team.'
Staffing Levels
5/10
!
There were enough staff to meet people's needs... the service used regular agency workers to cover any gaps in shifts and recruitment of permanent staff was ongoing.
Training & Dev
7/10
✓
Per 2021 comprehensive inspection: We reviewed training records which showed all staff were up to date with mandatory training. Staff had completed five tiers of specific dementia training.
Management
2/10
✕
At the time of our inspection there was not a registered manager in post. A new manager had been recruited and had submitted an application to register.
Programmes
6/10
✓
Per 2021 comprehensive inspection: Activities were varied and tailored... full-time activity coordinator... reminiscing, card games, violinist, singers, pets as therapy dog visits, local primary school children visited.
Points to consider
No permanent manager in place yet, as the new one is still applying to register.
At the time of our inspection there was not a registered manager in post. A new manager had been recruited and had submitted an application to register.
Risk records for residents not all up to date, and some do not match the care plans.
Not all risks were recorded safely. Some people did not have up to date and relevant risk assessments... inconsistencies between people's care plan and risk assessments.
Uses agency staff regularly to cover gaps, even though there are enough people on shift.
the service used regular agency workers to cover any gaps in shifts and recruitment of permanent staff was ongoing.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews