Working at Herncliffe Care Home
Spring Gardens Lane, Keighley, BD20 6LH
Operated by P & B Kennedy Holdings Limited
115 bedsNursing homes
Workplace Score
4.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.5/10
Key Finding
"Staff praised the approachable manager and activities, with sufficient staffing levels, but missing medicines audits and overdue hoist checks raised concerns."
Safety & Risk
3/10
✕
However, the home did not carry out monthly medicines audits, which would pick up on issues we found during the assessment. We found Lifting Operations and Lifting Equipment Regulations (LOLER) checks were seven months overdue.
Staff Culture
5/10
!
Staff spoke positively about the manager and told us they were approachable and caring. Most staff told us they could raise concerns about safety if required.
Staffing Levels
5/10
!
We got mixed feedback from staff around staffing levels. Some comments were ,“There is enough staff on shift” and , “I think we are short staffed on our household, but I think we have got new staff starting.” During our assessment we observed staffing levels appeared to be sufficient with no concerns.
Training & Dev
/10
✕
Management
4/10
!
There were mixed reviews about the leadership in place. Some staff did not feel able to speak up and feared reprisal. Other staff said they had experienced positive interactions with leaders and felt listened to.
Programmes
5/10
!
There were activity coordinators in the home and activities taking place throughout our assessment.
Points to consider
No monthly medication audits so problems with medicines are not spotted early.
the home did not carry out monthly medicines audits, which would pick up on issues we found during the assessment.
Hoist safety checks were 7 months late and bruising concerns were not reported as safeguarding issues.
We found Lifting Operations and Lifting Equipment Regulations (LOLER) checks were seven months overdue... There was one instance where a staff member had raised concerns in relation to unexplained bruising. This has been responded to as a complaint and not reported and investigated as a safeguarding concern.
New staff files are incomplete and supervisions are not always done on time.
Some staff files were incomplete and missing information. Supervisions and appraisals were not always completed on time for new starters.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews