Working at Heritage Care Centre

No permanent manager in place for months, and changing interim managers confused staff and reduced their support.

the staff did not always experience the same level of support they had previously. This was because different managers had different styles and this led to some confusion for staff.

Staffing is adequate but nothing special, just enough to meet needs safely.

There were enough staff to meet people's needs... Staffing levels during our visit matched the rota and enabled people's needs to be met safely.

Only standard mandatory training and induction, no specialist courses or funded qualifications mentioned.

Per 2018 comprehensive inspection: Staff were given a thorough induction and ongoing mandatory training at regular intervals which helped to ensure they were competent.